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Leading Meridian through a confirmed customer-database breach around the crisis loop: eight stages — prepare, activate, assess, legal, notify, communicate, support and learn — turning around a war room that keeps one fact sheet with a confidence rating for every claim; the notification clocks that start at once, from a banking partner's 24 hours and a regulator's 72 hours to the insurer's window and a dozen US state laws; and the misses turned into practice, from a 'fully contained' claim to a reporter to a three-page boilerplate notice.
CY-MID-084Mid Level · Crisis Management

Breach Communication & Crisis Management — The Crisis Loop

A hands-on mid-level course that manages the human, legal, and communication side of a major security incident. Work the crisis loop - eight stages: Prepare, Activate, Assess, Legal, Notify, Communicate, Support, and Learn - coordinating stakeholders and telling the truth well under pressure. Honest and stakeholder-focused. Four hands-on activities in every lesson.

14 hours8 chapters32 lessons220 activities8 labs

What you'll learn

  • Prepare a crisis plan, roles, and communication templates.
  • Assess a breach and meet legal and regulatory notification duties.
  • Communicate honestly with customers, staff, and the public.
  • Support affected people and run an honest post-crisis review.
Price:৳8,000
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