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Building Aurora Brands' cyber crisis management program after last year's badly handled payment outage, which hit at 2am on a Saturday, was argued over as a P1 incident or a crisis, went nearly six hours before anyone formally activated, had no legal seat for four hours and no HR at all, and was trending before the CEO had a position; the eight-ring crisis funnel that turns press, social media, regulators, customers, investors and staff into one voice — framework, activation, crisis team, decision rights, stakeholder communications, legal and regulatory interface, exercising and recovery; and the program now: delegated authority to declare a crisis at any hour, a chartered team with a deputy for every seat, pre-agreed decision rights, holding statements ready and an unannounced night drill whose eleven-minute delay was fixed.
CY-SENIOR-085Senior Level · Cyber Crisis Management Program

Cyber Crisis Management & Communications Program — The Crisis Funnel

A strategic senior-level course that builds the enterprise cyber crisis management program sitting above any single incident. Work the crisis funnel - eight stages: Crisis Framework, Activation & Escalation, Crisis Team & Roles, Decision Rights, Stakeholder Communications, Legal & Regulatory Interface, Exercising the Program, and Recovery & Reputation - defining the framework, setting activation, chartering the crisis team, pre-agreeing decision rights, planning stakeholder communications, managing the legal and regulatory interface, exercising at executive level, and recovering and reporting honestly. Four hands-on activities in every lesson, built from real program artifacts, not shell commands.

15 hours8 chapters32 lessons225 activities8 labs

What you'll learn

  • Write a crisis management framework that defines crisis versus incident versus emergency and anchors to ISO 22361.
  • Charter a cross-functional crisis management team with deputies, a coordinator, and a sustainable battle rhythm.
  • Pre-agree decision rights on shutdowns, ransom stance, and public statements, and manage the legal and regulatory interface across jurisdictions.
  • Design executive-level crisis exercises and run a structured post-crisis review that reports honestly to the board.
Price:৳10,000
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