Who Decides? — Governance in Plain Words

A forbidding word for a simple thing: who is allowed to decide what, and how decisions stick. Authority, records, policies, exceptions, accountability, and checking — for the people who meet all of it at a desk.

What you'll learn

• Define governance plainly, recognise it in situations that never use the word, and separate it from management — deciding who may decide, versus running the work.
• Trace where authority comes from, find your own edge honestly, escalate with a decision rather than a problem, and at the boundary ask and record that you asked.
• Record decisions in four lines for the people who weren't there, read a policy by interrogating it, and request exceptions properly — recognising the silent workaround as the real problem.
• Distinguish responsible from accountable, name owners who have the authority to act, understand the say-do gap, and check proportionately: a few things, a few cases, once a year, by someone else.

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