It Keeps Happening — What A Management System Actually Is

A forbidding phrase for an ordinary object: the arrangement by which something keeps happening without anybody having to remember — and the several you already run without calling them that.

What you'll learn

• Say what a management system is in one sentence, and tell an activity that happened from one that keeps happening.
• Name the four parts, test any activity against them, and find the one that is missing.
• Build one by fitting a single part to something the organisation already does, with a trigger that survives.
• See why systems stop, arrange for somebody to notice the silence, and state accurately what a certificate says.

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