Vantage Print's monthly return, submitted for twenty-six months, laid out as a press sheet with printer's registration and crop marks and a colour bar so anybody can tell whether what came off the press is true: eight boxes, each with a figure, a red-amber-green colour and a one-line method note saying how it was counted; who actually reads it — the customer's operations director reads only the incidents box and never understood three of the eight; and a colour that stayed green for fourteen months then jumped to red, against the honest version that used amber for not tested since.

CY-BEGINNER-054Beginner · Metrics, KRI, and KPI

The Monthly Return — Eight Boxes And What They Are Actually Saying

Twenty-six months of returns, nobody had asked who reads them, and the backups box had been green for fourteen months without anybody ever testing a restore. Reporting a number honestly, from the side of the person who fills it in.

11 hours8 chapters32 lessons225 activities8 labs

What you'll learn

Find out who reads your report and what single thing they use it for.
Write the one-line method note, and say what each box does not cover.
Treat a colour as a claim about the future, with a written reason and a stated trigger.
Report bad news while it is small, expect what a target does to behaviour, and hand on the reasoning.

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