The Monthly Return — Eight Boxes And What They Are Actually Saying

Twenty-six months of returns, nobody had asked who reads them, and the backups box had been green for fourteen months without anybody ever testing a restore. Reporting a number honestly, from the side of the person who fills it in.

What you'll learn

• Find out who reads your report and what single thing they use it for.
• Write the one-line method note, and say what each box does not cover.
• Treat a colour as a claim about the future, with a written reason and a stated trigger.
• Report bad news while it is small, expect what a target does to behaviour, and hand on the reasoning.

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