Somebody Wrote That Rule — What It Means To Hand A Decision To A Machine

What 'automatic' actually is, which decisions are safe to hand over and which are not, why every automatic rule looks more accurate than it is, who is standing at the other end of one, and why 'the system did it' answers nothing.

What you'll learn

• Find the automatic rules your organisation is actually running, and write each as a sentence anybody can judge.
• Apply the three properties — reversible, obvious, genuinely urgent — and recognise the shapes that should never be automatic.
• Run the forty-case check, and see why complaints measure willingness to complain rather than accuracy.
• Name an owner and an override route for every rule, give each a review date, and ask the four questions before anybody builds anything.

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