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Wexmoor Bank's social engineering response: the report-to-containment line from a staff report through queue, verdict and containment, cut from a 2,880-minute queue, 360-minute verdict and 720-minute containment to 12, 19 and 22 minutes — 53 minutes against the Board's 60-minute target; eight attack channels from email and voice to payment-change requests and visitors, with staff reports rising and more than 90 percent of campaigns contained before a loss; and the Friday 2 October case where a voice call impersonating the CFO took £2.1M after three earlier staff reports sat unread in a shared mailbox, now closed by a triaged queue and callback verification, with the Board deciding the investment case on 18 May 2027.
CY-PRO-048Pro Level · Social Engineering Defense

Social Engineering Incident Response

A forty-hour Pro-level social-engineering defence simulation run on a live social engineering response board, where you are Head of Fraud and Social Engineering Defence at a UK bank with 14,200 staff; a voice call impersonating the CFO leads to a £2.1M supplier payment after three staff reports of the same calls sat unread in a mailbox nobody owned — and you measure response in minutes, build one front door and an owned queue, purge on verdict, verify every request that moves money or access, contain an executive imitation in 26 minutes, keep people reporting, and defend the capability and its metrics to the Board.

40 hours12 chapters60 lessons433 activities12 labs

What you'll learn

  • Measure social-engineering response honestly — time to report, time to verdict, report-to-containment and containment before first loss — and contain live campaigns with narrow, reversible controls.
  • Build the response capability — one front door and an owned queue, pre-authorised email purge, out-of-band verification for voice, payments and executive requests, and cross-team response under one commander.
  • Sustain reporting through feedback, blame-free self-reporting and group-level measurement, and turn reports into lasting control changes.
  • Govern the capability with key risk indicators, a measurable appetite and truthful attestations, price it at the margin, name the residuals and win a resolution the Board can be held to.
Price:৳15,000
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