The incident whiteboard at Brenlow & Hale after a compromised mailbox sends a client a fake bank-details invoice: Priya named as running it; what is known and how it is known, with the rumour that attackers have been in for weeks struck out; sticky notes to contain it smaller first, keep it open until the cause is known, tell the client, bank and insurer, and speak to the client with one voice; decisions recorded with who made them and why; and a time-stamped running log along the bottom that everything flows into.

CY-BEGINNER-059Beginner · Incident Management

Running the Incident — How a Small Team Handles One Without Falling Apart

Once something is confirmed real, a handful of ordinary people have to run it together. Who is in charge, the running log, telling the right people, deciding without all the facts, calling it over, and learning from it.

11 hours8 chapters32 lessons225 activities8 labs

What you'll learn

Name who runs an incident, hold the whole picture, and keep a running log that turns a scramble into a handled incident.
Separate what you know from what you fear, and make an incident smaller before fixing it.
Tell the right people the right amount through one voice, and decide under uncertainty with the reason written down.
Judge an incident genuinely over — contained, cleaned, watched — and run a blameless review that ends in a few real changes.

Price:৳5,000