Running the Incident — How a Small Team Handles One Without Falling Apart

Once something is confirmed real, a handful of ordinary people have to run it together. Who is in charge, the running log, telling the right people, deciding without all the facts, calling it over, and learning from it.

What you'll learn

• Name who runs an incident, hold the whole picture, and keep a running log that turns a scramble into a handled incident.
• Separate what you know from what you fear, and make an incident smaller before fixing it.
• Tell the right people the right amount through one voice, and decide under uncertainty with the reason written down.
• Judge an incident genuinely over — contained, cleaned, watched — and run a blameless review that ends in a few real changes.

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