At Meredith House, a small charity, incidents don't come labelled: a clicked link that asked for a password, a laptop left behind, an email sent to the wrong person, an odd login alert; the if-something-goes-wrong card says do stay calm, tell someone now, don't make it worse and follow the plan, and don't panic or freeze, hide it or fix it alone; and the first move is a call to the operations manager within minutes, rather than sorting it quietly or deciding it's probably nothing.

CY-BEGINNER-093Beginner · Security Operations

The First Move — What To Do When Something Goes Wrong

When a security incident happens — a dodgy link clicked, an account acting up, a device lost, a ransom message — the calm first move is simple: stay steady, tell the right person straight away, and don't make it worse. Not panic, not hiding it, not fixing it alone — just the sensible thing anyone can do.

11 hours8 chapters32 lessons225 activities8 labs

What you'll learn

Recognise a security incident and name it, and steady yourself past the wrong instincts (panic, freeze, rush).
Tell the right person straight away — because speed limits the harm and responders can only act on what they know.
Don't make it worse (don't poke, delete, or DIY-fix); preserve the situation and do only the few safe things.
See through the traps of quietly hiding it and dismissing it as probably nothing — the calm first move.

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