The First Move — What To Do When Something Goes Wrong

When a security incident happens — a dodgy link clicked, an account acting up, a device lost, a ransom message — the calm first move is simple: stay steady, tell the right person straight away, and don't make it worse. Not panic, not hiding it, not fixing it alone — just the sensible thing anyone can do.

What you'll learn

• Recognise a security incident and name it, and steady yourself past the wrong instincts (panic, freeze, rush).
• Tell the right person straight away — because speed limits the harm and responders can only act on what they know.
• Don't make it worse (don't poke, delete, or DIY-fix); preserve the situation and do only the few safe things.
• See through the traps of quietly hiding it and dismissing it as probably nothing — the calm first move.

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